FAQs

How long will my order take?

All delivery times are tagged at the checkout section. Once you place an order, you should receive a confirmation email which states your estimated delivery time. Usually, Delivery takes 1-3 business days to places in central Lagos, 3-7 business days to Lagos outskirts and other Nigeria states, and 5-10 business days internationally. There are also express options at checkout to Lagos addresses.

Do you ship outside Nigeria? What are the fees?

Yes we do. There are different shipping costs for the different countries outside Nigeria which you will be able to navigate through at checkout. Please note that there might be custom fees on some shipments. In the event that custom fees are incurred, these fees are liable to the receiver. Delivery takes 5-10 business days internationally.

I’m not sure what products to get, I need guidance

Send us a message on Instagram @beautyhutafrica or via Whatsapp on +2348091111402. Detail your skin concerns and we should get back to you on the best routine that would be suitable for you skin concerns. You can also visit us in-store at 10 Admiralty way, Lekki Phase 1, Lagos.

I would like to pick up my product, where do I go?

We have a store at 10 Admiralty way, Lekki Phase 1 where you can shop with us, or pickup purchased items. To choose a pickup option, select pick up as the delivery option during checkout.

Can I cancel or change my order?

Yes you can. Requests for order cancellation and changes should be done at the earliest as no requests for cancellations or changes can be honoured after orders have shipped.

I would like a refund, is this possible?

Unfortunately, due to the nature of the products we sell - we will in most cases not be able to offer refunds or exchanges. We can only offer refunds/exchanges when the order has not left our store.

How can I reach you?

You can reach us by sending us a mail at support@beautyhut.co, sending us a direct message on any social platform @beautyhutafrica or sending us a WhatsApp message and calling us at +2348091111402. Your messages will be responded to within our work hours.

When are you open?

We are open Mondays to Saturdays from 10am to 6pm. We are also open on public holidays.

Can I get a discount?

We usually have brand sponsored promotions running with a discount code made available on our landing page or in-app. Subscribing to our newsletters or social posts lets you stay ahead and save some money.